SVP Artificial Intelligence

Job Overview

PenFed is hiring a SVP Artificial Intelligence at our Tysons, Virginia location. The Senior Vice President (SVP), Enterprise Artificial Intelligence (AI), is responsible for leading PenFed's enterprise AI strategy, management, enablement, and engineering functions. This executive serves as the organization's senior authority on AI and is accountable for ensuring AI capabilities are adopted, managed, and scaled in a safe, secure, compliant, ethical, and value-driven manner.

The SVP balances two core mandates: AI Management-establishing and overseeing the enterprise framework for AI lifecycle management, risk management, compliance, inventory management, performance monitoring, reporting, and responsible AI practices-and AI Enablement-accelerating the adoption of AI tools, platforms, and capabilities across the enterprise to improve member experience, operational efficiency, decision-making, and employee productivity.

The SVP provides executive leadership for PenFed's enterprise AI Program, including AI management, portfolio oversight, AI enablement, AI engineering, organizational change management, and responsible AI practices. This role collaborates closely with Technology, Enterprise Data, Risk Management, Compliance, Legal, Privacy, Information Security, Model Risk Management, Internal Audit, and business leadership to ensure AI capabilities are deployed and managed consistently with PenFed's strategic objectives, risk appetite, and regulatory obligations.

The SVP serves as a trusted advisor to Executive Leadership and the Board on AI-related opportunities, risks, investments, and industry developments and represents PenFed with regulators, auditors, industry groups, and external partners on AI-related matters.

Responsibilities

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties, and the position will perform other duties as assigned.

Enterprise AI Strategy & Program Leadership

Develop and execute PenFed's enterprise AI strategy and roadmap aligned with business objectives, member needs, transformation priorities, and risk appetite.
Lead the enterprise AI Program and establish a scalable operating model that supports AI adoption, management, and value realization across the organization.
Establish and maintain a federated AI operating model with clearly defined accountability among business units, AI Owners, AI Stewards, Technology partners, and oversight functions.
Provide executive oversight of the enterprise AI portfolio, including strategic alignment, adoption, business outcomes, risk posture, operational performance, and resource utilization.
Ensure alignment between AI investments and enterprise strategic priorities.
Develop a solid ROI framework for AI use cases and solutions.
Establish performance metrics, dashboards, and reporting mechanisms that provide leadership visibility into AI adoption, value realization, risk, compliance, and portfolio performance.
Present AI strategy, portfolio performance, risks, and opportunities to Executive Leadership, Board Committees, and enterprise management forums.
Lead enterprise-wide communication, education, awareness, and change management initiatives that build AI literacy and promote responsible AI adoption.

AI Enablement & Adoption

Establish and scale enterprise processes for AI intake, evaluation, prioritization, funding, and lifecycle coordination.
Identify and advance high-value AI opportunities across lending, member service, fraud prevention, operations, marketing, contact centers, and corporate functions.
Drive enterprise adoption of AI platforms, tools, and reusable capabilities through enablement programs, management processes, training, and organizational change management.
Partner with business leaders to identify and prioritize AI investments that align with strategic objectives and member value.
Champion AI literacy, workforce readiness, and responsible use of AI across all levels of the organization.
Serve as PenFed's executive advisor on AI technologies, market trends, emerging capabilities, and adoption strategies.
Identify opportunities where AI can improve member experience, employee productivity, operational efficiency, and business performance.

AI Management & Risk Oversight

Establish and lead PenFed's Enterprise AI Management Framework, including oversight of AI intake, inventory, approvals, lifecycle management, monitoring, controls, reporting, and issue management.
Maintain enterprise-wide accountability and visibility for all AI systems, machine learning solutions, generative AI applications, and vendor-embedded AI capabilities.
Chair or co-chair enterprise AI management committees and related oversight forums.
Oversee AI portfolio management activities, including value realization, risk identification, performance monitoring, issue management, and compliance reporting.
Develop and maintain policies, standards, procedures, and controls governing the use and management of artificial intelligence solutions.
Establish documentation requirements, decision authorities, escalation protocols, and accountability mechanisms throughout the AI lifecycle.
Ensure AI management processes are integrated within enterprise risk, cybersecurity, privacy, and operational risk management practices.
Coordinate management activities across business units and control functions to ensure consistent execution of enterprise AI requirements.

Responsible AI, Compliance & Regulatory Oversight

Ensure AI solutions align with PenFed's Responsible AI principles, enterprise risk management standards, and regulatory expectations.
Partner with Compliance, Legal, Privacy, Information Security, Fair Lending, and Model Risk Management teams to ensure AI capabilities meet applicable laws, regulations, and internal policies.
Oversee AI risk identification, assessment, mitigation, monitoring, and reporting