Director, AI & Product

We are seeking someone whose career has been built around external digital product leadership — creating products customers actively use, driving adoption at scale and demonstrating clear commercial and customer impact.

You will report directly to the CIO and lead a 30 person function spanning Digital Product, Engineering, Data and Architecture with P&L responsibility.

This role requires someone who is equally comfortable shaping long term strategy with the Board as they are diving into execution detail with their teams.

The mandate is significant

• Own the customer facing digital product portfolio
• Create and own the organisation’s AI strategy, taking it from Board level definition through to scaled, production value delivery
• Act as a trusted executive board advisor, working directly with the Board on digital, data and AI decisions
• Operate confidently across the Board and executive committees, influencing investment, risk and transformation priorities
• Lead an established data capability and refocus it on measurable customer and commercial outcomes
• Extend product thinking into the technology used by frontline operational teams
• Build, stabilise and lead a multidisciplinary function at scale
• Act as a genuine Deputy to the CIO, with a credible pathway to CIO in the future

We are particularly interested in individuals who can demonstrate

• Significant, measurable digital adoption, conversion or channel shift at scale
• Proven experience taking AI from strategy through to production deployment and value realisation
• A track record of creating enterprise AI strategies at Board level, not just contributing to them
• Strong executive presence, with experience advising Boards and executive committees directly
• Commercial fluency and the ability to build compelling investment cases for digital and AI-led transformation