Assistant Director (Digital Services, AI & Business Transformation)

About the Role
The Department of Corporate Digitization, Process Re-engineering and AI (CoRe+) is seeking an experienced Assistant Director to drive digital transformation, product ownership, AI adoption, and strategic technology initiatives across the organisation.

Reporting directly to the Deputy Director, this role serves as a Product Owner, Project Owner, and AI Transformation Lead responsible for shaping digital products, driving business outcomes, and enabling the effective adoption of emerging technologies including Artificial Intelligence (AI), automation, and enterprise digital platforms.

The successful candidate will manage a portfolio of business-critical products and initiatives while partnering closely with business stakeholders, technology teams, vendors, and leadership teams to deliver measurable business value.

As the organisation continues its digital and AI transformation journey, this role will play a critical part in redesigning business processes, identifying opportunities for AI enablement, and ensuring that digital investments are aligned with business priorities and strategic objectives.

What You'll Do:
Product Ownership & Portfolio Management
Act as Product Owner for assigned digital products and platforms, including but not limited to: HR Buddy / Compliance AI / Project Portfolio Management (PPM) Platform / Future digital products and enterprise platforms within the portfolio
Develop and maintain product vision, roadmap, business cases, and investment plans
Drive product strategy and prioritization to maximize business value and user adoption
Manage product lifecycle activities including enhancements, upgrades, vendor management, renewals, and platform evolution
Establish governance structures and performance monitoring for product portfolios

AI Transformation & Digital Innovation
Lead the identification, evaluation, and implementation of AI-enabled solutions to improve organizational productivity, decision-making, and service delivery
Partner with business units to redesign business processes by leveraging AI, automation, analytics, and digital technologies
Drive adoption of enterprise AI capabilities such as Microsoft Copilot, Generative AI, Intelligent Automation, Agentic AI, and emerging AI products
Evaluate and manage AI vendors, AI products, and proof-of-concepts from ideation through implementation
Develop AI business cases, value realization plans, and adoption strategies
Provide thought leadership on emerging technology trends and their business applications

Project Leadership & Digital Delivery
Serve as Project Owner for strategic digital transformation initiatives under the assigned product portfolio
Lead end-to-end project delivery from concept, business case development, funding approval, procurement, implementation, adoption, and benefit realization
Work with business stakeholders to manage competing priorities and align project outcomes with strategic business objectives
Oversee project governance, risk management, issue management, and reporting to senior leadership
Drive successful delivery across agile, hybrid, and waterfall delivery methodologies where appropriate

Business Transformation & Stakeholder Management
Partner with business leaders to identify opportunities for transformation and innovation
Translate business challenges into digital solutions and strategic initiatives
Facilitate workshops and engagement sessions to gather requirements, define future-state capabilities, and align stakeholders
Develop executive-level presentations, proposals, and strategic recommendations
Act as a trusted advisor to business stakeholders on digital opportunities, technology investments, and AI-enabled transformation

Procurement, Vendor & Commercial Management
Lead tendering activities, RFPs, RFQs, market scans, and vendor evaluations
Develop business and technical evaluation criteria for procurement exercises
Manage vendor performance, contract negotiations, service levels, and commercial deliverables
Oversee implementation partners, solution providers, consultants, and managed service vendors
Ensure value-for-money outcomes for technology investments

Technology Leadership
Maintain broad knowledge across enterprise technologies, including but not limited to:
Microsoft 365
Microsoft Copilot
Power Platform
SharePoint
Teams
Azure AI Services
Enterprise Applications
Workflow Automation Platforms
Low-Code / No-Code Platforms
Emerging AI Technologies
Stay current with industry trends and emerging technologies to continuously improve organizational capabilities

AI Job Redesign Component
AI Opportunity Identification
Proactively identify areas where AI, automation, or digital technologies can eliminate manual effort, improve decision-making, and enhance service delivery

Workforce Augmentation
Partner with business stakeholders to redesign work processes and operating models by integrating AI capabilities into daily operations

Agent & Automation Ownership
Oversee the implementation of AI agents, copilots, digital assistants, and automation solutions to improve productivity and customer experience

AI Governance
Ensure AI initiatives comply with organizational governance, security, risk, data privacy, and compliance requirements

Benefits Realization
Develop frameworks to measure and track business outcomes achieved through AI and automation initiatives

What You'll Need:
Experience
Minimum 8-12 years of experience in technology, digital transformation, business transformation, product management, consulting, or related disciplines
Proven experience managing digital products, enterprise platforms, or transformation programmes
Experience leading enterprise technology projects and cross-functional teams
Experience managing technology vendors and procurement exercises
Experience developing business cases and presenting to senior management
Experience implementing AI, automation, analytics, or digital transformation initiatives will be highly advantageou