Manager, Data Analytics & Growth Strategy (eSIM)

About Klook

We are a leading pan-regional experiences platform in Asia Pacific, purpose built to digitalize experiences and make them accessible to every traveler.

Our mission is to build the digital infrastructure for the global experience economy — empowering merchants to share their passions and travelers to discover the heartbeat of each destination.

We operate a mobile-first, curated platform featuring diverse experiences across global destinations.

Do you share our belief in the wonders of travel? Global citizens ourselves, Klookers are not only curating memorable experiences for others but co-creating our world of joy within Klook.

We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our 6 core values:

Customer First
Push Boundaries
Critical Thinking
Build for Scale
Less is More
Win as One

We never settle, and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution? Join us!

Key Responsibilities

Shape the commercial strategy and roadmaps for the vertical, from supply to demand to business strategy.
Lead initiatives and work with cross functional teams globally to drive vertical performance at scale, such as customer satisfaction, traffic channels, growth, inventory availability, pricing, profitability, costs, content, booking experience etc
Work with our product & technology teams to improve exposure, usability and conversion rate of booking processes on Klook’s mobile app, website, and other distribution channels.
Support and execute the operational planning cycles (e.g., forecasting, resource planning, capacity planning) in collaboration with cross-functional teams.
Extract business data and implement mechanisms to monitor and analyze commercial and operational performance.
Design, build, and maintain recurring reports and dashboards using Tableau and Google Sheets to visualize data effectively.
Conduct ad-hoc analysis to support strategic operational initiatives and answer specific business questions.
Ensure data integrity and consistency across all reporting and analysis activities.
Collaborate closely with various internal functions (e.g., marketing, supplier operations, customer service, finance) to maximize sales, ensure alignment, enhance operational efficiency, drive user acquisition and customer satisfaction.
Contribute to quarterly strategic planning and improvement initiatives aimed at achieving supply strength metrics goals.

What You’ll Need

Minimum of 5 years of experience in operations, planning, business intelligence, or data analysis role. Experience in OTA, ecommerce, or tech startups is a plus.
Strong understanding of the telecommunications or mobile technology industry, with specific knowledge of eSIM technology is a plus, but not required.
Excellent communication; both written and verbal.
Track record of successfully driving cross departmental projects is preferred
Fluent in both English and Chinese. Proficiency in additional languages is a plus.
A start-up attitude – highly collaborative with an entrepreneurial, roll-up-your sleeves attitude that’s not afraid to work independently when required
Globally-minded and comfortable working with people from different cultural background and in different time zones.
Demonstrated ability to think strategically, analyze data, and make data-driven decisions.

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.

Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.

An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.