Applied AI Architect, BytePlus
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Responsibilities
Join the Fast-Growing BytePlus Team
BytePlus is one of the newer Business Units formed to serve global enterprise customers with our leading technology solutions. As part of the BytePlus Team, you help enterprise customers build what's next for their business. Leveraging ByteDance's cutting-edge intelligent technologies, we are devoted to developing innovative products and solutions to shape the future. We empower our clients to focus on what truly matters. Centering on inspiring innovativeness and excellence, we create life-changing solutions that impact lives around the world. You can help us to achieve our mission.
Responsibilities
- Proactive Customer Relationship Management: Build and maintain strong, long-term relationships with key stakeholders at customer organizations. Serve as the primary point of contact for technical issues and escalations. In addition, identify and recommend solutions to address customers' evolving needs and challenges.
- Technical Guidance and Support: Provide expert guidance on solution architecture, best practices, and optimization strategies. Assist customers in designing, deploying, and troubleshooting complex cloud environments. Also conduct regular workshops and trainings, technical reviews and health checks to ensure optimal performance.
- Project Management & Ownership: Collaborate with customers to plan and execute migration, deployment, and expansion projects. Monitor project progress and provide regular updates to stakeholders. Take ownership of the projects for on-time delivery.
- Thought leadership: Stay up-to-date with the latest cloud and AI/ML technologies and industry trends. Contribute to the development of best practices, industry insight articles, and technical documentation.
Qualifications
Minimum Qualifications
- Bachelor's degree or above in Engineering, Computer Science, or a relevant technical field.
- At least 5 years of related work experience, preferably in the role of solution architect or pre-sales solution engineering.
Preferred Qualifications
- Deep product understanding in several of the following cloud products: IaaS basics (VMs, VPC, LB, etc), Organization and Landing Zone, Cloud Native - K8s (cloud products & open-source projects), Prometheus, CI/CD, Database - SQL (mySQL, PostgreSQL), MongoDB, RDBMS, Big Data - data warehousing, datalake, ETL & ELT, Hadoop & Spark, AI/ML platforms - MLOps, CV, NLP, LLM, Multi-cloud migration.
- Industry experience working with DNBs, ISVs and SIs in verticals like E-commerce, Media, Entertainment, Gaming, Education, etc. is a plus.
- Can-do attitude, self-starter, ability to work independently and highly motivated.
About Us
Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.
Why Join ByteDance
Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day.
As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.